Certificate in Customer Service | Customer Relationship Management

Certificate in Customer Service | Customer Relationship Management: London, UK

To Apply

Online - click the Apply Now button, fill out the form and submit

Post - download an application form here , Fill it out and return it to:

Admissions office,
Croydon School of Accountancy and management
Praise House,145 - 151 London Road, Croydon, CR0 2RG

Course code: STC004 Apply Now

About the course: This course is designed for people undertaking customer service role as well as those who intend to take on a customer service job.

Course Content:

  • Analysis of the benefits of good customer relationship management
  • Analysis of the impact of quality management systems on customer relationship management
  • Explain the role of internal staff in achieving effective customer relations
  • Assess the role of external stakeholders in achieving effective customer relations
  • Propose improvements to processes for customer relationship management
  • Propose improvements to the role of staff in promoting good customer relationships
  • Produce a plan for the implementation of improvements

Entry Requirement: No formal entry requirement but learners are advised to have basic literacy and ICT skills

Assessment Method: Case study.

Qualification: College certificate.

Course Mode Part-time

Available Session / Period:

Duration: 3 weeks

Start Dates: Every Months (Subject to availability).

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