About the course:
This qualification is designed for those who have experience and understanding of working in a customer service sector and wish to improve their knowledge, skills and performance. This is useful when the student is in search of career progression within this sector.
This course comprises of compulsory and optional units. Students are expected to obtain at least 55 credits in order to qualify for this award.
The criteria is as follows:
The optional units cover a wide variety of roles within customer service including:
What are the entry requirements?
There are no formal entry requirements needed in order to join this programme, however, if an A*/9 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill has not be obtained by the candidate then an additional qualification in level 2 functional skills English and/or Maths will be undertaken to ensure there is a smooth progression throughout the course. Experience in an appropriate customer service role is essential for the qualification. Preceding enrolment, an assessor will meet with you to discuss your work experience to ensure it is sufficient in providing the evidence required.
As this qualification is competence based, it is essential that the student is currently working in a customer service setting. This ensures the student has a vast learning experience which may be used to provide evidence and for specific competencies.
Awarding Body: Edexcel
Assessment Method: For this course, there are a variety of ways in which students will be assessed which are listed below. Each assessment format assesses your skills and progression throughout the course.
Modes of assessment include:
Qualification: Diploma in Customer Service Level 3
Course Mode: Part Time
Start Date: Flexible
Students may use this qualification to further progress to employment.
What are the training costs?
The Current legislation regarding apprenticeships states that those undergoing an apprenticeship programme must be employed. Hence, apprentices must be paid the minimum statutory pay for apprentices and contractually employed on a full-time basis. The employers are responsible for these fees.
If you would like more information regarding the Apprenticeship Levy,
please read the following information:
The new Apprenticeship Reforms actualise from April 2017 with an innovative funding system beginning on 01 May 2017.
The following information establishes the key points that we currently know:
Are there any additional costs?
There may be additional fees to cover for the cost of textbooks needed for the course.
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