About the course:
This Customer Service Apprenticeship programme involves being at the forefront of employers business and dealing with customers. It is your responsibility that customers receive top quality services and that cases involving customers are dealt with in a professional and positive manner. Students are expected to attend Croydon SAM once a week and spend the remaining time working for your employer. The assessments will occur at the workplace.
This course comprises of compulsory and optional units. Students are expected to obtain at least 45 credits in order to qualify for this award.
The criteria is as follows:
What are the entry requirements?
There are no formal entry requirements needed in order to join this programme, however, if an A*/9 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill has not be obtained by the candidate then an additional qualification in level 2 functional skills English and/or Maths will be undertaken to ensure there is a smooth progression throughout the course. You must be employed in a customer service role.
Awarding Body: Edexcel
Assessment Method: For this course, there are a variety of ways in which students will be assessed which are listed below. Each assessment format assesses your skills and progression throughout the course.
Modes of assessment include:
Qualification: Level 2 Diploma in Customer Service
Course Mode: Part Time
Duration: up to 13 Months
Start Date: Flexible
Students may use this qualification to further progress Advanced Apprenticeship (Level 3).
What are the training costs?
The Current legislation regarding apprenticeships states that those undergoing an apprenticeship programme must be employed. Hence, apprentices must be paid the minimum statutory pay for apprentices and contractually employed on a full-time basis. The employers are responsible for these fees.
If you would like more information regarding the Apprenticeship Levy,
Please read the following information:
The new Apprenticeship Reforms actualise from April 2017 with an innovative funding system beginning on 01 May 2017.
The following information establishes the key points that we currently know:
Are there any additional costs?
There may be additional fees to cover for the cost of textbooks needed for the course.
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